Returns & Refunds

Our Policy

Returns

Our Policy

Due to hygiene reasons, we do not offer any returns or exchanges on underwear products (one piece swimsuits included). Other products such as  swimwear tops and apparel may be returned to us for an exchange, or a refund if you are not completely satisfied with your purchase, provided that it is returned in accordance with the following conditions:

  • The product is in perfect condition. This means it is unmarked, unworn, unwashed, odour-free, with all labels attached.
  • The product is neatly folded in the original packaging, keeping all labeling flat as you place it back into the packaging.
  • We receive your return within 14 days of us having dispatched your order. For orders outside of Australia, returns will be accepted within 21 days of dispatching the order to you.

 

When you receive your order ensure that you are wearing underwear when you first try on the item and that the product does not come into contact with any hair products, make up or nail polish. Remove any jewelry including earrings, rings or necklaces that may catch and snag the fabric of the product. Exchange and refunds will not be give if the garment has marks or damage.

 

Returning/ Exchanging a Product

If you decide to return a product, please contact us immediately to discuss the matter.

Please keep in mind the return postage must be covered by the customer and no exchange or refund will be given until the goods have arrived at head office and are assessed by our quality control team..